Avion Rewards FAQs

Travel bookings must be booked through the Avion Rewards travel booking platform. To do this, sign in to Avion Rewards online or log into the app, and select Travel in the menu.

Avion Premium and Elite members can also call Avion Rewards Travel to book.

1-877-636-2870, Monday to Friday 7:00 a.m. to 12:00 a.m. EST, or Saturday & Sunday 7:00 a.m. to 9:00 p.m. EST. If you are a commercial cardholder, please call 1-888-773-7057.

Note:
For travel bookings by phone, a $30 booking fee will be charged per ticket or per hotel booking.

You can enjoy flexibility and benefits when converting your Avion points to points, miles or other "partner rewards" offered through partners’ loyalty programs that we designate from time to time for this purpose.

Avion Rewards members can convert their points to WestJet dollars, which can then be applied like cash towards WestJet marketed and operated flights and WestJet Vacations packages, at any time, for travel to any of WestJet’s destinations in North America, Mexico, Hawaii, Europe and the Caribbean - even during seat sales! 100 Avion Rewards points converted equals 1 WestJet dollar.

Only RBC Avion credit card holders can convert their Avion points to Cathay Pacific Asia Miles, British Airways Avios, or American Airlines AAdvantage miles which provides the ability to redeem for business class travel and access to the oneworld alliance partners. Avion points are converted to Asia Miles or Avios at a one-to-one ratio. For every 10 Avion points which are converted, you will receive 7 AAdvantage miles

Note:

Points conversion is not available for Avion Select members

This is dependent on the product you hold.

Select RBC Credit cards offer various travel insurances. Find out what insurance your card carries.

If your RBC credit card does not have travel insurance or you want to top-up your insurance, you can purchase insurance for your trip separately.

You should familiarize yourself with change and cancellation policies before you complete your booking. After you book travel through Avion Rewards, you will receive a confirmation email that includes important information about changing or cancelling your travel plans. The chart below outlines any Avion Rewards Travel booking fees or charges that may be applicable if you need to change or cancel your travel plans.

In addition, the travel supplier for your reservation (i.e. airline, tour operator, etc.) may also impose change or cancellation fees. Contact Avion Rewards Travel at 1-877-636-2870 to find out more.

Please contact Avion Rewards Travel at 1-877-636-2870.

If you are an RBC ION Visa or an RBC ION+ Visa cardholder, you can redeem your Avion points at the rate of 172 Avion points = $1 CAD towards rail travel.

If you have any other travel eligible Avion Rewards product, you can redeem your Avion points at the rate of 100 Avion points = $1 CAD towards rail travel.

Note:

Currently, Avion Select members and those with an Avion Rewards Core Account are not eligible to redeem for a trip with Via Rail.

Only RBC Avion credit card holders are eligible to redeem their Avion points for flights on the Air Travel Redemption Schedule.

Clients with one of the following products are RBC Avion credit card holders:

• RBC Avion Visa Platinum
• RBC Avion Visa Infinite
• RBC Avion Visa Infinite Privilege
• RBC Avion Visa Infinite Privilege for Private Banking
• RBC Avion Visa Business
• RBC Avion Visa Infinite Business
• RBC Commercial Avion Visa

Only RBC Avion credit card holders are eligible to redeem their Avion points for flights on the Air Travel Redemption Schedule. Before booking, you should keep in mind:

• Check the number of points needed for your destination in the Air Travel Redemption Schedule.
• Destinations have a Maximum Ticket Price (All taxes and service fees are separate and are not part of the maximum ticket price). In the event that a ticket costs more than the allowed amount, the additional cost can be charged to your credit card or you can use your Avion points at a rate of 100 points = $1 CAD.

For example:

A flight from Toronto to Vancouver has a Maximum Ticket Price of $750 CAD. If the base fare of the flight you select is $825 CAD, you can charge the excess amount of $75 ($825-$750=$75), (plus taxes and fees) to your credit card or redeem points at a rate of 100 points = $1 CAD (75x100= 7500 points)

If the base ticket price exceeds the Maximum Ticket Price, the additional cost can either be charged to your credit card or you can use any remaining points at a rate of 100 points = $1 CAD to pay for the amount over the maximum ticket price. Terms and Conditions.

For example:

A flight from Toronto to Montreal requires 15,000 Avion points and has a Maximum Ticket Price of $350 CAD (all taxes and service fees are separate and are not part of the ticket price.)

The base fare of the flight you select is $400 CAD. This amount exceeds the maximum ticket price ($350 CAD) by $50.

You can either charge the excess amount of $50 (plus taxes and fees) to your credit card, or use any remaining points at a rate of 100 points = $1 CAD (50x100=5 000 points).

For RBC Avion credit card holders who do not want to redeem from the Air Travel Redemption schedule, there is no Maximum Ticket Price for airline tickets.

Yes, you can pay for your booking with a combination of points and credit card.

For ION or ION+ cardholders, Avion Rewards Core Product Accounts and Avion Select members, 172 points = $1 CAD. A minimum of 2,500 points must be redeemed and the remaining balance can be paid with a credit card.

Other Avion Rewards members can redeem travel at a rate of 100 points =$1 CAD. A minimum of 1,000 points must be redeemed and the remaining balance can be paid with a credit card.

RBC Avion Visa cardholders who are redeeming Avion points for flights from the Air Travel Redemption Schedule can use their credit card to pay for taxes and fees and any amount above the Maximum Ticket Price.

RBC Avion Visa cardholders can also purchase additional points to use towards flights on the Air Travel Redemption Schedule and must have at least half of the required points for their booking in order to purchase additional points. The minimum amount of points to purchase is 1,000 and maximum is 15,000, and every 1,000 points costs $40 CAD plus applicable taxes.

Yes. There are three ways to redeem Avion points for first or business class seats.

Select either first class or business class before searching for flights. Then, redeem the required number of Avion points for the destination of your choice, up to the Maximum Ticket Price as indicated in the Air Travel Redemption Schedule. The Maximum Ticket Price excludes any applicable taxes, surcharges and fees. Finally, pay for the price difference between the Maximum Ticket Price and the total price of your first or business class ticket by redeeming your points at the rate of 100 points = $1.00 CAD.

For example:

Redeeming for a flight from Toronto to Vancouver from the Air Travel Redemption Schedule requires 35,000 points for a Maximum Ticket Price of $750 CAD. The Maximum Ticket Price excludes any applicable taxes, surcharges and fees. If the cost of the flight you select in business class is $1,000 CAD, you can pay for the price difference of $250 by redeeming 25,000 additional points (100 points = $1 CAD). In total, you would need to redeem 60,000 points.

OR

If you are an RBC Avion Visa Infinite Privilege for Private Banking, RBC Avion Visa Infinite Privilege, RBC Avion Visa Infinite Business or RBC Commercial Avion Visa cardholder, you can pay for the entire price of a first or business class ticket (including any applicable taxes, surcharges and fees) by redeeming your points at the rate of 100 points = $2.00 CAD.

For example:

If a flight from Toronto to Vancouver in first class costs $3,200 CAD (including any applicable taxes, surcharges and fees), you would need to redeem 160,000 Avion points (100 points = $2 CAD)

OR

Convert your Avion points to WestJet dollars or to British Airways Avios, American Airlines AAdvantage Miles or Cathay Pacific Asia Miles. Converting your Avion points gives you the flexibility to redeem for rewards and benefits these programs offer, including for first or business class seats. Once converted, points cannot be transferred or converted back to Avion points.

All travel reservations made over the phone will be subject to a $30 booking fee per ticket or hotel booking.

Note:

Avion Rewards members with an Avion Rewards Core Account can't make new bookings over the phone.

Yes. If the airline you have selected provides this service, you may pre-select your seat while booking travel online or after you have completed your redemption

Note: If fees apply, payment for your seat selection is by credit card only.

Children under the age of 2 can be booked online.

Unfortunately, at this time, booking travel to Cuba or Iran is unavailable through the Avion Rewards website, mobile app and the Avion Rewards Travel call centre. If you want to travel to Cuba or Iran, please call 1-800-ROYAL-1-2.

The Avion Rewards ShopPlus browser extension is available on Mobile for iOS users on the Safari browser, and on a desktop through the Chrome, Safari and Edge browsers.

Once you have activated an offer through the Avion Rewards ShopPlus browser extension and have fulfilled the offer requirements, your cash back will be deposited after the return window for the retailer has passed. Cash is awarded once a month.

• If you have an RBC personal deposit account, your cash back will be deposited into your personal deposit account.
• If you do not have an RBC personal deposit account, you will be provided an Available Cashback Balance, which will be accessible through an Interac e-Transfer.

Please note:

• The ability to action an Interac e-Transfer from your Available Cashback Balance will be made available to you by March 2023.
• Eligible Avion Rewards members must have a balance greater than $15 to action an Interac e-Transfer of their Available Cashback Balance.

The Available Cashback Balance is how Avion Rewards members who do not have an RBC personal deposit account will receive their cash back from offers fulfilled though the Avion Rewards ShopPlus browser extension and Online Offers for you, presented in both the Avion Rewards website and app.

Note: The ability to action an Interac e-Transfer from your Available Cashback Balance will be made available to you by March 2023. Until then, eligible Avion Rewards members can continue earning cash back towards their $15 minimum balance.

The Rewards Activity Cashback tab shows users the cashback earned through Online Offers for You and through offers activated through the Avion Rewards ShopPlus browser extension.

If you have an RBC Cash Back credit card, the cash back you earn on everyday purchases with your credit card will not be reflected here. Please refer to your credit card monthly statement for the cash back earned on everyday purchases.

Once you have activated an offer through the Avion Rewards ShopPlus browser extension and have fulfilled the offer requirements, your cash back will be deposited after the return window for the retailer has passed.

Depending on the merchants return policy, you can expect your cash back in either 30, 60 or 90 days. Cash is awarded once a month.

Cash can be withdrawn through an Interac e-Transfer by selecting the Cash Out link displayed under your Available Cashback Balance (available in both the Avion Rewards website and the Avion Rewards app). Members must enter their email, prepare a security question and answer for the Interac e-Transfer.

Please note:

• The ability to action an Interac e-Transfer from your Available Cashback Balance will be made available to you by March 2023.
• Eligible Avion Rewards members must have a balance greater than $15 to action an Interac e-Transfer of their Available Cashback Balance.

As an Avion Rewards member you will be able to access offers through the Avion Rewards App, avionrewards.com, the Avion Rewards ShopPlus browser extension, RBC Online Banking, and the RBC Mobile App.

If you do not have an Avion Rewards eligible product, eligible clients will have access to the Offers portal through both the RBC Mobile app and RBC Online Banking.

To redeem your Avion points for merchandise from Apple, sign in through Avion Rewards.

• Select the Apple logo in the Redeem with Points section on the Home page or the Shop page.
• Shop the Apple catalogue to find the item(s) you want.
• Select the item(s) of your choice and add it to your Cart.

Complete your purchase by redeeming your Avion points or by using a combination of points plus your credit card.

1. We can only accept returns on engraved items that arrive to you in a damaged state. If you received an engraved item that is damaged, just call us at 1-800-769-2512 for help. If you are a commercial cardholder, please call 1-888-769-2534.

Your order will be shipped to the Canadian address we have on file for your RBC Royal Bank Online Banking profile.

Note: Orders cannot be shipped to a Post Office Box.

We don't currently offer Apple Education Pricing in the Apple catalogue.

If you'd like to buy AppleCare Protection or AppleCare+, visit Apple's website or take your products to an Apple Store within 60 days of your purchase.

In the event that your order is lost, stolen, missing or if you want to return/exchange an item, just call us at 1-800-769-2512 and we'll be happy to help. If you are a commercial cardholder, please call 1-888-769-2534.

To return an item, call us within 14 days of the item being shipped.

Orders are usually shipped within 7-10 business days. We'll send you an email with tracking information when your order is shipped. Shipping lead times for each item are shown on the catalogue check out page. We'll send you an email with tracking information when your order is shipped.

We don't currently offer the option to pre-order Apple products through our catalogue.

You'll need Avion points for at least 20% of the total value of your purchase. You can pay for the remaining 80% of the order with your Avion points, your credit card, or a combination of both.

To redeem your Avion points for merchandise from Best Buy, sign in through Avion Rewards.

• Select the Best Buy logo in the Redeem with Points section on the Home page or the Shop page.
• Select the Best Buy link in the top navigation menu under Shop & Redeem.
• Browse the Best Buy catalogue to find the item(s) you want.
• Select the item(s) of your choice and add it to your Cart.*
• Choose home delivery, or Quick and Easy reserve in store pick-up where available, for your item(s).
• Complete your purchase by redeeming your Avion points or by using a combination of points plus your credit card.

* Please be advised that there is currently a limit of one unit of the same item per order. If you wish to redeem for more than one unit of the same item per order, a separate order must be placed for each subsequent unit.

Avion Rewards members can access over 50,000 of the hottest tech items from Best Buy’s‡ online catalogue. You’ll have access to weekly sales, the latest products, and free shipping on almost every item, which is an exclusive benefit for Avion Rewards.

If you do not have the required Avion points for your redemption, you can pay for the remaining balance with your credit card. On the order summary screen, you can enter the amount of points you want to redeem and charge the balance to your credit card to complete the transaction, if needed.

Yes, you are entitled to the same warranty you would be when purchasing directly through Best Buy.

Your order will be shipped to the Canadian address we have on file for your RBC Royal Bank Online Banking profile.

Note: Orders cannot be shipped to a Post Office Box.

If your order was shipped to you, you may return your item(s) by mail. To start the return process, you will need to call us at 1-800-769-2512. You cannot return a shipped-to-home item at a Best Buy store.

For Quick and Easy Store Pickup orders, you may return the item(s) in-store, at any Best Buy store within Canada. It cannot be returned by mail. All items that you return in store will be refunded by the issuance of a Best Buy gift card for the full value of the purchase price of the original item(s) you ordered, even if you have paid for your item(s) using Points and/or a credit card.

For all returns, you will need the following:

• If you picked up your item(s) in store, the Ready for Pickup email that was sent to you
• If your item(s) were delivered to you, the "Purchase Order Number" that was indicated on the confirmation email that was sent to you after placing your order; and
• Original packaging of the item(s) being returned.

Most items must be returned within 14 to 30 days but some product lines have special restrictions or return policies.

Please see the Avion Rewards® Redemption, Return and Exchange Terms & Conditions for Best Buy‡(opens in new window) for specific information about shipped versus in-store returns.

We currently do not offer the Low Price Guarantee with Rewards redemptions using points and/or cash.

Call us at 1-800-769-2512 to request the return for drop shipment or special delivery items. You will receive a gift card in the amount of your return's purchase price. If you are a commercial cardholder, please call 1-888-769-2534.

Yes, so long as it's returned within its window. Please see the Avion Rewards® Redemption, Return and Exchange Terms & Conditions for Best Buy‡(opens in new window) for more information.

Your order will be shipped to the Canadian address we have on file for your RBC Royal Bank Online Banking profile.

Note: Orders cannot be shipped to a post office box.

Shipping is included on almost every available item (special delivery items notwithstanding).

Subject to availability, you also have the option to pick up items at Best Buy locations through the Quick and Easy Store Pickup. You will see this option prior to online checkout. It shows which Best Buy locations have your chosen items available for in-store pick up. Not all items are available for this option. If available for Quick and Easy Store Pickup, the item(s) will be on hold at the Best Buy location for up to 3 days after you receive your Ready for Pickup email. You will need to present the email confirmation and 2 pieces of valid ID that matches the name on the order. At least one piece of ID should be government-issued photo ID.

Please see the Avion Rewards® Redemption, Return and Exchange Terms & Conditions for Best Buy‡(opens in new window) for more information.

No, your points must be redeemed through the Avion Rewards website. Select Best Buy from under the Shop & Redeem menu in the top navigation to browse the Best Buy catalogue. Then, select the product you want, and add it to your cart.

Please be advised that your redemption may include an environmental handling fee (EHF) as may be required in your province. These fees are used to support provincial recycling and disposal programs, and are collected on products made with materials such as metal, glass, and plastic that can be recycled into other products. EHFs are also collected on products that may contain substances that are hazardous to the environment.

To learn more and to see how these fees are applied on a province by province basis, please see Best Buy's Environmental Handling Fees details.

Please contact RBC Royal Bank credit card customer service at 1-800-769-2512. If you are a commercial cardholder, please call 1-888-769-2534.

Some items on our merchandise catalogue offer a manufacturer warranty. You will need to contact the manufacturer directly to take advantage of the manufacturer’s warranty. Please refer to your product packaging or the manufacturer’s website for contact information. If required by the product manufacturer, please contact RBC to obtain a proof of purchase. Please contact RBC Royal Bank credit card customer service at 1-800-769-2512. If you are a commercial cardholder, please call 1-888-769-2534.

No, you can only redeem Avion points to pay down your RBC points-earning credit card balance through Pay Credit Card with Points.

Eligible Avion Rewards members with an RBC points-earning credit card can use their points to redeem towards eligible transactions as a statement credit.

Note: Clients must have an RBC points-earning credit card in order to Pay Back Purchases with Points and RBC Commercial Avion Visa is not eligible.

Here’s how to Pay Back Purchases with Avion points:

• Sign in to RBC Mobile or Online Banking
• Go to credit card transaction details page
• Double click on any particular transaction
• There will be transaction details like purchase date, merchant name etc. and a Pay with Points button
• Click on the Pay with Points button and go to the Pay Back with Points page where transaction details appear along with the current full points balance that is available
• Choose any amount of points to use to “offset” all or even just a portion of the purchase amount
• Redemption is completed with a confirmation and Avion points will be deducted from account balance right away
• A credit will be posted on credit card account within 1-2 business days with a description of “rewards redemption – merchant name”

Pay In-Store with Points is a capability available in the RBC Launch app that allows you to redeem your Avion points for purchases completed in stores with an eligible mobile wallet (iOS and Samsung).

Any purchase transactions between $1 and $250 CAD completed through an eligible mobile wallet using your device qualify.

iOS

• Make sure you’ve downloaded the RBC Launch app. Sign in with your credentials and enable push notifications. There are 2 ways to redeem:
• Sign in to the RBC Launch app. Select the transaction banner at the top, and redeem points towards your last purchase with Apple Pay.
• Turn on push notifications for the RBC Launch app. We’ll let you know when your purchase is eligible to redeem points.

Samsung

• Get started by selecting the Samsung Pay app icon or by swiping up from the bottom of your screen.
• Select Pay with Avion Rewards Points and choose how many points you’d like to use towards your purchase.
• Tap to pay, and your purchase is complete.

The full purchase amount will be charged to your credit card for your purchase and a statement credit for the points redemption will be applied on your credit card account within 2-3 business days from the date of your purchase. Your statement credit will indicate which merchant your transaction was made with.

You will still continue to earn Avion points for the full purchase amount even when you redeem points for that purchase.

All redemptions are final and cannot be cancelled or reversed once submitted. The points redeemed will remain as a statement credit towards your account balance even when you return or refund your purchase. The number of points redeemed may vary during promotional campaigns.

Note: Push notifications may display account information, such as account balance and transaction information, on the screen of your device in a locked state and in your device notification center. You can disable push notifications in your notification settings.

Yes, you can get one for yourself or send one to a friend. See our e-gift card FAQs to learn more.

Avion Rewards members with an Avion-points earning credit card can use their points to make a payment towards their credit card balance. Pay credit card with points does not allow you to redeem for items at point of sale.

Just follow these steps:

1. Sign in to Avion Rewards

2. Select “Redeem” in the top navigation or menu

3. From here, select “Pay Credit Card Now”

4. Choose the amount you wish to redeem

5. Redeem your points.

It usually takes 2-3 days for your redemptions to appear in your credit card account.

Note:

This benefit is only available to Avion Elite and Avion Premium members with an eligible RBC credit card.

Check eligibility, here

Yes. If you’re an eligible Avion Rewards member and a member of the Hudson’s Bay Rewards program, you can:

• Convert your Avion points to Hudson’s Bay Rewards points.

OR

• Turn on auto-convert to have your Hudson’s Bay Rewards points automatically converted to Avion points.

With auto-convert, your current Hudson’s Bay Rewards points will automatically be converted to Avion points on an ongoing basis, until you turn it off. When auto-convert is turned on, you won’t be able to convert Avion points to Hudson’s Bay Rewards points.

You must be a member of the Hudson’s Bay Rewards program in order to complete either of the conversions above, and the Hudson’s Bay Rewards account must be in the same name as your RBC Royal Bank credit card account.

For one-time conversions, a minimum of 500 Avion points must be converted and they can only be converted in increments of 2 Avion points thereafter. For auto-convert, your Hudson’s Bay Rewards points will be automatically converted to Avion points when you have a minimum of 40 points in your Hudson’s Bay Rewards account and in increments of 4 Hudson’s Bay Rewards points thereafter.

Note: At this time, RBC ION Visa and RBC ION+ Visa cardholders are not eligible to convert their Avion points to the Hudson Bay Rewards Program and vice versa.

To turn on auto-convert:

• Sign in to Avion Rewards
• Select Redeem in the top navigation or menu.
• Select Hudson’s Bay Rewards from the Convert Points menu.
• Select the tab, Auto-convert your Hudson’s Bay Rewards points, and follow the steps.

Note:

This benefit is only available to Avion Elite and Avion Premium members with an eligible RBC credit card. At this time, RBC ION Visa and RBC ION+ Visa cardholders are not eligible to convert their Avion points to the Hudson Bay Rewards Program and vice versa.

No, we don’t currently offer this option. You can only convert Avion points to Hudson’s Bay Rewards as a one-time conversion with a minimum of 500 Avion points.

Transfer points gives you the ability to consolidate your Avion points where you need them most. Through a simple set of steps, you can transfer Avion points from one points account to another. Check out the individual perks and benefits of your points-earning account to see where you can maximize the value of your points.

Note: Points are transferred on a 1:1 basis, meaning the number of points you transfer will not change from one points-earning product to another. In addition, there is no fee to transfer points.

If you have more than one Avion points account, you can transfer points between most accounts that appear on your profile. Transfers are only eligible between points accounts that you own. Points earned by an authorized credit card user, belong to the primary credit cardholder.

Yes, you can combine the Avion points you have earned using your eligible personal deposit account (by making in-store or online debit purchases) with the Avion points you have earned with your personal, and business credit card and vice versa.

Here’s how to combine your Avion points between points-earning products:

• Log in to avionrewards.com and click the "Transfer" menu.
• On the landing page, select "Transfer Now” in the “Transfer Points” option. You can transfer points between the products shown in the drop-down menu.
• Within "Transfer Points", you can set up a one-time transfer or an auto-transfer so that all the points you earn with your points-earning product(s) can be pooled to one points account, making it easy to keep track of your points in one place and get you closer to your redemption goals.

Note: Points are transferred on a 1:1 basis, meaning the number of points you transfer will not change from one points-earning product to another. In addition, there is no fee to transfer points.

No. There is no minimum or maximum. You can transfer Avion points between accounts as you need, with no limits. Also, if you realize that you have transferred too many points in a points account, or into the wrong points account, you can always transfer them back, with no fees.

When you transfer Avion points from your U.S. Dollar Visa Gold points account to another Avion points account (non U.S. dollar), the points will be transferred at a rate of 1:1.

No. Avion points transfers are final, and cannot be reversed or cancelled. However, if you choose the wrong points account for your transfer or need the points back into the account you transferred from, you can just set up another transfer. Don’t worry, you will not pay any fees, or experience any loss in the transfer.

Yes. If your business banking profile is linked to your personal banking profile, you can transfer points to or from your business rewards account online.

If your business banking profile is not linked to your personal banking profile, you can transfer points from or to your business rewards account by calling us at 1-800-769-2512.

Avion points will be awarded based on how many points you have earned up until the day you opt out. As long as your personal deposit account remains open (and in good standing?), you will not lose the points you have previously earned when you opt out of the Value Program.

If you close a personal deposit account that is enrolled in the Value Program:

• The monthly fee rebate¹ you receive will be based on the number of eligible product categories you had and the specific account activities you completed (pre-authorized payment, direct deposit, eligible bill payment) in the previous calendar month. If you close your account on a day other than the last day of the calendar month, your monthly fee rebate will be pro-rated and paid on your next statement cycle date.
• Avion points are earned up until the day the account is closed and are based on debit purchases made from the first day of the calendar month through the date you close your account.

After closing your personal deposit account, you have 12 months to use your Avion points, which can be redeemed by calling the RBC Advice Centre at 1-800-769-2512.

Yes you can. You will be able to redeem Avion points you have earned (based on the rates associated with the closed account) for up to 12 months after closure. You can also transfer your points to any active points account you have and redeem from there. If you are not ready to redeem your points, be sure to transfer them to an active account before your 12 months are up.

Once your order is shipped, you’ll receive a shipping confirmation email that contains the tracking number.

For the Merchandise catalogue (not including Best Buy and Apple), Physical Gift Cards and Invest and Pay Loan orders, you can also check the shipping status on your Avion Rewards Activity Page:

• Sign in to Avion Rewards
• Click on Activity in the top menu
• On the Points tab, go to Available Transactions
• Click on the Reference Number of your order
• This will open a window that displays the order details including the most up to date shipping status, and the tracking link, if it's available.

If you are an RBC client, review the list of eligible Avion Rewards products. Should you have an Avion Rewards eligible product, you can simply sign into Avion Rewards through the Avion Rewards website or app. If you are new to Avion Rewards, you will need to also accept the Avion Rewards Terms & Conditions upon first sign in.

The Avion Rewards program has 2 membership levels, Avion Premium and Avion Elite.

• If you have an RBC Avion credit card, you are an Avion Elite member and will receive benefits associated with that membership level.
• All other Avion Rewards eligible products qualify for the Avion Premium level.

Note: Your membership level provides you with additional benefits such as offers, however the number of points required to make a redemption is tied to either your RBC card product or your Avion Rewards Core Product Account.

You can apply for an RBC Avion credit card and once you have been approved and have activated your card, you will automatically have access to all benefits associated with the Avion Elite membership level.

If you cancel your RBC Avion credit card, you will no longer have access to the benefits associated with the Avion Elite membership level since having an RBC Avion credit card is required in order to be part Avion Elite.

Avion Rewards provides members many ways to earn Avion points. Depending on the Avion Rewards eligible product you hold, eligible members are able to earn Avion points from:

• Purchases made with an eligible RBC points-earning credit card
• The Value Program. Simply enroll an eligible personal deposit account and start earning Avion points on qualifying debit purchases made online or in-store.
• Offers available on the Avion Rewards Shop page. Simply load your available offers to earn bonus Avion points on qualifying purchases and follow the steps on how to claim your offer.
• When acquiring a new eligible RBC product, with an associated welcome points offer.
• With qualifying purchases using your eligible linked RBC card at our select merchant partners like Petro Canada. Eligible clients receive 20% more Avion points at Petro Canada when they pay with their linked RBC points-earning credit card.

Eligible personal RBC clients without an eligible rewards credit card and/or an eligible personal deposit account that is enrolled in the Value Program are able to access Avion Rewards and will be given an Avion Rewards Core Account upon enrollment into the Avion Rewards Program.

If you have one of the following products you will be assigned to an Avion Rewards Core Account:

RBC Personal Deposit Accounts that have not enrolled in the Value Program:

• RBC Advantage Banking, RBC Day to Day Banking, RBC No Limit Banking, RBC No Limit Banking for Students, RBC Signature No Limit Banking, RBC Student Banking, RBC VIP Banking, U.S. Personal and RateLink Essential.

RBC Personal Credit Cards

• RBC Cash Back Mastercard, RBC Visa Cash Back, RBC Cash Back Preferred World Elite Mastercard, RBC Visa Classic Low Rate Option, RBC RateAdvantage Visa, RBC Visa Platinum.

RBC Personal Investment Products

• Life Income Fund (LIF), Registered Disability Savings Plan (RDSP), Registered Education Savings Plan (RESP), Registered Retirement Income Fund (RRIF), Registered Retirement Savings Plan (RSP), Canadian Market-Linked GIC, Income Builder GIC, Non-Redeemable GIC, One-Year Cashable GIC, Prime-Linked Cashable GIC, RateAdvantage GIC, RBC Canadian Banking MarketSmart GIC, RBC Canadian Utilities MarketSmart GIC, RBC ESG Market-Linked GIC, RBC North American MarketSmart GIC, RBC US MarketSmart GIC, Redeemable GIC, US Dollar Term Deposit.

RBC Installment Loans, Lines of Credit and Home Equity Financing that are not tied to a business banking profile

• Government Sponsored Student Loan, Personal Instalment Loans, RBC Employee Student Loan, RBC Energy Saver Loan, RSP Loan, Royal Credit Line, Royal Credit Line for General Program, Royal Credit line for Professional in Medical & Dental Studies, Royal Credit Line for Professional Studies (i.e. MBA/EMA, Law, Masters of Accounting, Master of Finance, Master of Science in Business Mgmt), Royal Credit Line for Special Programs, Royal Credit Line for Students – Students Studying Abroad, Adjustable Rate Mortage (ARM), Construction Mortgage, Fixed Rate Mortgage, Investment Properties Mortgage, Low Down Payment Mortgage, Manufactured Home Construction Mortgages, Ratecapper Mortgage, RBC Homeline Plan, Reverse Mortgage, Variable Rate Mortgage.

Please visit the Avion Rewards Terms and Conditions to learn more about the Avion Rewards Core Product Account.

Avion Rewards members with an Avion-points earning credit card can use their points to make a payment towards their credit card balance. Pay credit card with points does not allow you to redeem for items at point of sale.

Just follow these steps:

1. Sign in to Avion Rewards

2. Select “Redeem” in the top navigation or menu

3. From here, select “Pay Credit Card Now”

4. Choose the amount you wish to redeem

5. Redeem your points.

It usually takes 2-3 days for your redemptions to appear in your credit card account.

Note:

This benefit is only available to Avion Elite and Avion Premium members with an eligible RBC credit card.

Check eligibility, here

No, you can only redeem Avion points to pay down your RBC points-earning credit card balance through Pay Credit Card with Points.

Yes, you can pay down your RBC points-earning credit card balance with Avion points using the RBC Mobile app. The redemption process works similarly to how it does through the Avion Rewards web site–just choose the RBC points-earning credit card you would like to pay, the dollar denomination and corresponding amount of points you wish to redeem. The RBC Mobile app is available for iOS and Android.

Eligible Avion Rewards members can use their Avion points to send an Interac e-Transfer by sending to a payee through RBC Online Banking or the RBC Mobile app.

RBC Commercial Avion Visa, RBC Avion Visa Business and RBC Avion Visa Infinite Business credit cards, select Avion Rewards Core Product Accounts and single credit card only clients are not eligible to send an Interac e-transfer with points.

Please visit the Avion Rewards Terms & Conditions for more information on eligibility criteria.

Here’s how to send an Interac e-Transfer by redeeming Avion points:

In the RBC Mobile app:

• Login and select the yellow circle with an arrow in the navigation menu
• Choose Send or Cancel an Interac e-transfer;
• Choose Avion Rewards, instead of RBC Account at the top of the page;
• Enter the dollar amount to be sent –the number of points required will be automatically converted and displayed;
• Select Continue and review the details;
• Once you are ready to proceed, click “Send Now”.

On RBC Online Banking:

• Login and select the “Send an Interac e-Transfer” in the right hand navigation under Transfers and Payments.
• If you have more than one Avion Rewards account, choose the one that will fund the points;
• Choose the payee;
• Enter the dollar amount to be paid–the number of points required will be automatically converted and displayed to convert into points;
• Once you are ready to proceed, click “Send Now”.

Avion Premium and Elite members can use Avion points to pay any bill that can be set up as a payee through RBC Online Banking or the RBC Mobile app.

RBC Commercial Avion Visa, RBC Avion Visa Business and RBC Avion Visa Infinite Business credit cards, select Avion Rewards Core Product Accounts and single credit card only clients are not eligible to send an Interac e-transfer with points.

Avion Select members are not eligible to pay bills with points.

Please visit the Avion Rewards Terms & Conditions for more information on eligibility criteria.

Avion Rewards members can use their points to pay bills, like cable, gym memberships and more.

Here’s how it works:

On Avion Rewards web or App

1. Sign into Avion Rewards and select Redeem in the main navigation;

2. Select the “Pay Bills Now” option from this page. This will take you to RBC Mobile app;

3. If you have more than one Avion Rewards account, choose the one that will fund the points;

4. Choose your payee;

5. Enter the dollar amount to be paid–the number of points required will be automatically converted and displayed;

6. Select “Continue” to review the transaction;

7. Select “Pay Now” to submit the payment

On RBC Online Banking or App

1. Go to the “Pay Bill and Transfer Funds” page and select the “Pay with Avion points” tab;

2. If you have more than one Avion Rewards account, choose the one that will fund the points;

3. Choose the payee;

4. Enter the dollar amount to be paid–the number of points required will be automatically converted and displayed to convert into points;

5. Click “Submit” to complete the payment

Note:

This benefit is only available to Avion Elite and Avion Premium members with an eligible RBC credit card. Check eligibility, here

Through the Value Program, Avion points are reported monthly and take into account all in-store and online debit purchases from, and returns to, an enrolled personal deposit account.

For example, say you purchase a $300 blender with your debit card in December and received your Avion points. In January, you return the blender and get a $300 credit to your personal deposit account, but you also make $500 in debit purchases. For January, you would be awarded points for $200 of your debit spend ($500 in debit purchases minus the $300 return). Alternatively, if in January you do not make any debit purchases and only return the $300 blender, you would not be awarded any points for January and 300 points will be removed from your points account.

Avion Select is Avion Rewards’s newest membership level. It’s free for everyone to join (just like all our levels). As an Avion Select member, you can get cash back at thousands of retailers – with more not-to-miss benefits on the way.

To sign up for Avion Select, simply download the Avion Rewards mobile app and follow the onscreen prompts.

Anyone! You simply have to be the age of majority in your province. While our Premium and Elite levels require you to be an RBC client, Avion Select members can bank anywhere.

Download the Avion Rewards app or select “Join Now” on Avion Rewards. Sign up with your email address and you’re in!

To earn cash back as an Avion Select member, simply log into Avion Rewards on the app or the website and shop available offers.

You can also enable the Avion Rewards ShopPlus browser extension and the cash back offers will come to you while you shop and search online.

Simply put, it’s a great way to ensure you don’t miss a deal, wherever you shop.

Less simply: Avion Rewards ShopPlus is a browser extension you add to your phone and desktop browsers. It searches for cash back deals and exclusive discounts from thousands of retailers and delivers them to you as you shop and search online.

You’ll be amazed at all the places you’ll find a deal.

Log into the Avion Rewards app and select See Activity. You’ll be able to view your points, cash back and savings history.

Funds are added to your available cash back balance after you have completed your transaction and the return window for the retailer has passed. Check with the retailer for details, but this is usually within 120 days.

Once funds appear in your available cash back balance, you can withdraw them to your bank account using Interac e-Transfer. Simply log in to the Avion Rewards app to view your available cash back balance and follow the onscreen prompts to cash out.

Please note that you will need to have Interac e-Transfer and autodeposit set up in your bank account and a minimum balance of $15 in order to withdraw funds.

You will need to set up Interac e-Transfer for your bank account in order to take advantage of cash savings.

You will need to set up an autodeposit with your bank in order to cash out to your bank account. If you do not have autodeposit set up, please log in to the Avion Rewards app, click on the “More” menu and click “Contact an Advisor”, where an advisor will be able to help you.

No, your cash back does not expire as long as you have an active account with us. After 24 months of inactivity, your account will be closed and any cash back balance will be lost.

No. You can only transfer your available cash back balance to the Interac e-Transfer email address you originally registered with.

You need a balance of $15 or over in order to send an Interac e-Transfer from your available cash back balance.

Interac e-Transfer transactions are usually completed within 24 hours.

Once you submit your Interac e-Transfer request, the transaction should be available in your Cash Back transaction history on the Rewards Activity page.

If you do not see this transaction and are still seeing a positive available cash back balance, try submitting the request again.

For additional help, visit the “Contact an Advisor” page in the “More” menu of the Avion Rewards app and one of our advisors will be able to help.

If you have not received your cash back, it may be because:

• Ad blockers have prevented the offer from loading. Check your browser to make sure ad blockers are disabled for Avion Rewards
• You purchased an item that is not included in the retailer’s offer. Check carefully before making your purchase that the offer applies to that specific product
• You made the purchase through another loyalty program. You can not receive cash back through two programs at once
• You made the purchase directly on the retailer’s site without clicking on “Load Offer” in Avion Rewards first. Offers are only activated when you click through from Avion Rewards

If you have checked all of the above, you should receive your cash back once the merchant’s return window has passed. Check with the merchant for details, but this is usually within 120 days.

If you have not received your cash back within 120 days, log in to the Avion Rewards app, click on the “More” menu and click “Contact an Advisor”, where an advisor will be able to help you.

You can review our privacy policy here.

If you no longer wish to benefit from Avion Rewards, you do not need to deactivate your account. You can simply delete the app, and your account will be automatically deactivated after 24 months of inactivity.

To reactivate your account, simply reinstall the Avion Rewards app and sign in with your previous username and password. You may need to reaccept the Terms & Conditions to become an active member of the program.

If your account has been inactive for 24 months, then it will be reactivated as a new account with no earning history.

If you forget your password, simply click “Forgot Password?” in the app and follow the steps provided.

No. For security reasons, you are not able to change the email address associated with your account.

If you no longer wish to receive emails from Avion Rewards, click the “unsubscribe” button at the bottom of any Avion Rewards email that you receive.

The available cash back balance is the amount of cash back that can be withdrawn into your bank account.

In order to receive the offer, you need to shop through Avion Rewards. Simply select “Load Offer” and then click through the provided link.

No, not at this time. You must withdraw the full amount in your cash account, once it is $15 or over.

Cash back on eligible offers is issued in Canadian currency. For foreign currency transactions, the cash back earned may be subject to foreign exchange fees, foreign currency fluctuations or other factors that may influence the amount of cash back earned when calculating the Canadian dollar equivalent amount.

For cash back offers, there is a holding period before it is moved to an earned status and available to be cashed out by a member. This holding period varies by merchant as it is dependent upon each merchants return window plus associated processing time which can typically be up to 120 days after the original transaction date. During this period cash back will be reflected in your activity dashboard and can be found under the Pending tab. Once the holding period is complete it will move to the Earned tab within the activity dashboard.

As an Avion Select member, you can link and earn points and cash back at over 230 financial institutions.

Unfortunately, there are some financial institutions that don’t provide a consistent card connection experience, which could affect the ability to earn cash back and points. These financial institutions are not supported by Avion Rewards.

If you have an RBC product, you’re automatically an Elite or Premium member. Our great offers are available to Premium and Elite members when they shop with their RBC product–there is no need to link any cards.

Not a Premium or Elite member? Visit Become a Member to learn how you can elevate your current Avion Rewards membership.

Sometimes, your bank card(s) may become unlinked from your Avion Rewards profile due to an interrupted connection. This may be caused by factors such as multi-factor authentication (MFA), system outages or technical disruptions.

Don’t worry, it’s easy to fix! Simply log in and relink your bank card(s) using one of these three options:

• Click the notification on the home screen
• Visit the Manage Cards section of the More menu on the app
• Visit the Profile & Settings menu on the desktop app

That way you can keep earning cash back on eligible purchases.

Yes! Once you successfully relink, we’ll honour all points or cash back earned on eligible purchases made up to 60 days prior.

Yes, you can remove individual cards or bank accounts from your Avion Rewards profile at any time by selecting the delete icon in the Manage Cards section. Once you’ve removed a card or bank account, you’ll no longer be eligible to earn points or cash back on transactions made using these cards.

To earn points or cash back on eligible purchases, Avion Rewards needs to be able to see that you’ve completed a transaction associated with an active offer. Rest assured; this is done with bank-level security practices to protect your privacy.

We use third-party account aggregation technology to match active offers with the purchases you make using the debit and/or credit card(s) you connect to your Avion Rewards profile. Our service provider uses masked login credentials to protect your privacy while providing us with transaction information from your connected accounts.

Please visit Avion Rewards Card Linking Terms & Conditions.

It’s easy! Simply open Avion Rewards on your mobile app or desktop and shop available offers. Make sure you read the offer details as you may need to load an offer or link a card before earning. You can also enable the Avion Rewards ShopPlus browser extension and cash back deals will be revealed as you shop online.

Avion Select members can redeem points for travel, gift cards, merchandise and charity donations– with more reward options coming soon. Keep shopping and look for offers to earn more points, faster, so you’re ready.

Missing cash back may be caused by one of these reasons:

• Ad blockers have prevented the offer from loading. Check your browser to make sure ad blockers are disabled for Avion Rewards
• You purchased an item that is not included in the merchant's offer. Check carefully before making your purchase that the offer applies to that specific product
• You made the purchase through another loyalty program. You cannot receive cash back through two programs simultaneously
• You made the purchase directly on the merchant’s site without clicking on “Load Offer” in Avion Rewards first. Offers are only activated when you click through from Avion Rewards
• You made a purchase that required you to have a linked card when your card was actually unlinked. Relink your cards one of two ways:
  
  ○

  Click the ntification on the home screen or visit the Manage Cards section of the More menu on the mobile app

  ○

  Click the Profile & Settings menu on the desktop app. You're eligible to earn cash back for transactions made up to 60 days prior, as long as you relink.

If you’ve checked all of the above, you should receive your cash back once the merchant’s return window has passed. Check with the merchant for details, but this usually occurs within 120 days.

If you haven’t received your cash back within 120 days, visit the Avion Rewards More menu on the mobile app or Profile & Settings menu on the desktop app and click “Contact an Advisor,” where we’ll be able to help you.

Avion Rewards makes it easy to get rewarded. Here’s how:

Short points for travel? You can use your points AND credit card on the same purchase, so you never miss a deal on hotels, car rentals and more.

Merchandise, gift cards and charity donations can only be redeemed with Avion points but keep an eye out – we often have sales that allow you to redeem using fewer points than usual.

Still need more points? Keep shopping and look for bonus points offers from our retailers. They can help you earn more points, faster.

Note:
More reward options are coming soon for Avion Select members!

Access your itinerary any time from the Avion Rewards app or website by visiting the travel booking platform and selecting "My Trips" on the top right of the page or the app.

Call 1-877-636-2870 to make changes to an existing travel booking. Please note that Avion Select members are not eligible to make new bookings on the phone.

All travel bookings must be booked through the Avion Rewards travel booking platform. To do this, sign in to Avion Rewards online or log into the app, and select Travel in the menu.

Travel insurance is not included in travel bookings for Avion Select members. Please buy this separately.

This will depend on your travel supplier’s change and cancellation policies. Please review them before booking.

After you’ve booked through Avion Rewards, you’ll receive a confirmation email that includes important information about changing or cancelling your trip.

Yes. If the airline you have selected provides this service, you may pre-select your seat while booking travel online or after you have completed your redemption.

Note: If fees apply, payment for your seat selection is by credit card only.

Children under the age of 2 can be booked online.

Yes! It’s easy to book travel for friends and family through your profile. Just be sure the name on the itinerary is identical to their full name shown on their passport.

Avion Select members can redeem points for travel, as well as gift cards, merchandise and charity donations.

To redeem your points, first sign into Avion Rewards online or through the app. Then select "Travel” from the menu to book flights, hotels, car rentals and more, and “Redeem” to use your points for merchandise, gift cards and charity.

Note:
More rewards options are coming soon for Avion Select members!

You can update your address by visiting your Avion Rewards profile in the app or website.

Avion Select members are not eligible to convert Avion points to other airline frequent flyer or airline loyalty programs.